City of Stratford

Customer Service Clerk II

(External Posting)

Job Posting#: 2026-04-A

Status: Temporary Full-Time (for up to 6 months)

Union/Non-union: CUPE 1385

Date Posted: April 23, 2026

Annual Salary: $61,759.88 - $65,702.00 

Closing Deadline:  April 30, 2026

Department/Division: Corporate Services / Clerk's Office

Location: On-Site (Stratford, ON)

Duties: 

Reports to the Clerk. Performs administrative, clerical, customer service and record-keeping duties within the Clerks Division.

Work Performed:

·         Greets public; provides general information; responds to telephone, in person or electronic inquiries, takes and relays messages to the appropriate person or department.

·         Keys in, edits, proofreads and finalizes correspondence,  notices, agendas, minutes,  reports, statements,  forms, presentations and other documents, from notes, corrected copies or brief instructions. Photocopies and collates documents for distribution, mailing and filing.

·         Performs data entry on automated and other systems, including, but not limited to routine and non-routine by-law amendments, vital statistics, department databases, mailing lists, invoices, payroll data, purchase orders, petty cash or work orders.

·         Receives and processes municipal or provincial registrations/forms/licenses (i.e. lottery & business) in accordance with established procedures.

·         Processes incoming and outgoing manual and electronic mail.

·         Receives and processes payments for departmental goods and services.

·         Maintains department record keeping/filing systems according to record retention and disposal systems.

·         Schedules/arranges meetings and use of departmental facilities.

·         Orders office supplies and maintains inventories. Arranges for servicing/repairs to office equipment or machinery as required.

·         Provides administrative assistance with municipal elections as required.

·         Assists in maintaining a safe work environment.

·         Peforms other related duties as assigned.

Qualifications:

·         Community College Diploma (1 year) in Office Administration.

·         Minimum 3-6 months related professional experience.

Specialized Skills, Abilities, Training, License, Memberships, or Certifications

·         Ability to use standard and specialized software/electronic operating systems.

·         Ability to obtain necessary provincial designations to commission/issue documents.

·         Strong customer service skills

Applications will be received until April 30th, 2026 at 4:30 pm.

The City of Stratford is committed to building a culture where difference is valued.  The more inclusive we are, the better our work will be on behalf of the community we serve. We are committed to continuously improving our systems, policies and practices to remove barriers, promote respect and ensure our employees, in all their diversity, can succeed. We encourage and welcome qualified applicants with a diverse range of perspectives, skills and lived experiences to apply.   

Accommodations are available for people with disabilities throughout all stages of the recruitment process.  Applicants should make their needs known in advance.

While we appreciate all applications received, only those selected for an interview will be contacted.

Personal information collected in response to this advertisement is collected under the authority of the Municipal Act, 2001 to determine eligibility for employment with the City of Stratford.  Please direct inquiries to the Human Resources Department at 519-271-0250 x 336.

Human Resources Department 

City Hall, P.O. Box 818

Stratford, ON N5A 6W1