City of Stratford

Supervisor of By-law Compliance 

 External Posting

Job Posting#: B2025-002

Status: Permanent, Full Time

Union/Non-union: Non-union

Date Posted: May 6, 2025

Annual Salary: $88,390 - $103,403 

Closing Deadline:  May 30, 2025, 4:30pm

Department/Division: By-law

Location: On-Site (Stratford, ON)

Duties:

Reporting to the Chief Building Official (CBO), the Supervisor of By-law Compliance leads the By-law Division within the City’s Building & Planning Services Department, overseeing a team of by-law enforcement officers. This role ensures effective enforcement of municipal by-laws and provincial legislation through education, compliance, and prosecution, while also monitoring agreements between the City and external parties such as contracted animal control services.

 The Supervisor acts as the lead officer, overseeing service requests, dispatching calls, and providing guidance to staff. Responsibilities include representing the By-law Division, advising Council and Committees, facilitating public consultations on by-law updates, and managing enforcement-related projects. The role also involves preparing and presenting evidence in court proceedings, administrative hearings, and tribunal processes related to municipal by-law enforcement.

 Collaboration with internal departments, external agencies, and stakeholders is key. The Supervisor is expected to provide leadership, mentorship, and ensure professional, ethical, and informative interactions with the public while occasionally fulfilling general and administrative duties for the Division in the absence of the CBO.

Work Performed:

·         Lead, coordinate, and oversee municipal by-law enforcement operations, ensuring compliance with municipal by-laws, provincial legislation, and enforcement protocols.

·         Supervise and provide guidance to enforcement officers, including work planning, staff training, performance evaluation, and ensuring adherence to health and safety                      regulations, and the City’s corporate strategic initiatives and policies.

·         Supervise the administration of by-law licensing and other programs (including dedicated/assigned staff personnel), such as but not limited to Bed and Breakfast/Guest Room            Establishments, Short-Term Rental Accommodations, Trade Licensing (Plumbing / Drain layer Contractors), Backflow Prevention/Sewer-Use, Community Safety and Well-Being.

·         Oversee and assist in the implementation of the City’s Administrative Monetary Penalty System (AMPS), including enforcement processes, associated contracted positions and            digital enhancements.

·         Act as a primary point of contact for the public, businesses, City officials, and other stakeholders regarding by-law enforcement matters, offering education and conflict                    resolution strategies.

·         Ability to investigate and respond to by-law complaints, coordinate inspections, and oversee enforcement actions, including the issuance of notices, orders, and fines.

·         Assist in the development and implementation of enforcement policies and strategies to enhance service delivery and efficiency.

·         Oversee compliance with Municipal By-laws, such as but not limited to, property standards, lot maintenance, short-term accommodation regulations, noise control, animal                control, signs, parking and fence & hedge.

·         Oversee the issuance of swimming pool permits, driveway alteration permits, and sign permits not requiring review by the Chief Building Official.

·         Ensure enforcement activities align with the Department’s policy & procedures, Planning Regulations, Ontario Building Code provisions, and other Applicable Laws/Agencies,              while collaborating with internal departments as needed.

·         Prepare reports, statistical summaries, and enforcement recommendations for senior management and Council as required.

·         Lead and support legal proceedings related to by-law infractions, including preparing evidence, attending court hearings, and representing the City at tribunals and legal                  proceedings.

·         Promote and implement digital solutions to enhance enforcement operations, including, e-ticketing, and data-driven process improvements.

·         Participate in and contribute to budget planning and forecasting for by-law enforcement operations in collaboration with the Chief Building Official, and possess the ability to              establish, monitor and control costs.

·         Ensure compliance with all workplace Health and Safety Policies and Procedures, reporting and addressing any risks, incidents, or injuries as required.

·         Refer special and/or unusual situations to the Chief Building Official for direction.

·         Provide visible and positive leadership within the By-Law Division, developing and nurturing a work environment that is inclusive, respectful and motivating.

·         Perform other related duties as assigned to support enforcement operations and municipal service objectives.

Qualifications:

·         2-year post-secondary diploma in an approved Law Enforcement Program, Police Studies/Foundations, Law & Security, Justice and Administration or related discipline or                    equivalent in experience;

·         Minimum five (5) years of law enforcement or related experience, Municipal Experience is considered an asset.

·         Must provide a satisfactory Criminal Record Check; and,

·         Valid Driver’s License (Class G).

Specialized Skills, Abilities, Training, License, Memberships, or Certifications

•  Certification as a Municipal Law Enforcement Officer with the Municipal Law Enforcement Officers Association of Ontario (MLEOA), and/or certification as a Property Standards   Officer with the Ontario Association of Property Standards (OAPSO).

·         Experience in short-term accommodation enforcement and AMPS administration is considered an asset.

·         Strong working knowledge of the principles of personnel supervision, coaching/training, and evaluation, in addition to safe work practices. Previous experience in a supervisory          leadership role is an asset.

·         Strong time management and organizational skills with the ability to effectively manage competing demands and conflicting priorities and issues.

·         Ability to assess enforcement priorities effectively, recognizing when strict enforcement is necessary and when a measured, educational, or compliance-based approach is more        appropriate.

·         Strong understanding with courtroom procedures and decorum.

·         Must be capable of performing the physical requirements of the position.

·         Proven leadership, delegation, and mentorship abilities with experience in conflict resolution, de-escalation, and personnel management.

·         Strong analytical, problem-solving, and decision-making skills with independent judgment and reasoning.

·         Effective communication, negotiation, and public relations skills to interact with a diverse range of stakeholders.

·         Strong report writing and documentation skills, with the ability to prepare clear, concise, and legally sound reports, notices, and correspondence.

·         Demonstrated ability to manage projects, including by-law reviews and enforcement initiatives.

·         Proficiency in Microsoft Office and familiarity with digital enforcement solutions, including e-ticketing, and data-driven process improvements.

·         Ability to interpret and implement corporate policies and procedures while working effectively in a unionized environment.

·         Strong understanding, knowledge and experience to plan, organize, direct and coordinate staff to perform as a high functioning team.

•  General knowledge of the City of Stratford, its downtown, and local attractions

Working Conditions and Enviornment

·         This position works 35 hours a week, 8:30am-4:30pm, Monday to Friday, however the incumbent may also be required to work outside of regular business hours;

·         The City offers a Hybrid Remote Working Arrangement, allowing for up to two days working remotely per week.

·         The salary range for this position is $88,390 - $103,403 (Salary Band 5)

·         The City offers an excellent comprehensive benefit package, and participation in the Ontario Municipal Employee Retirement System (OMERS) pension plan.

Applications will be received until May 30, 2025 at 4:30 pm.

The City of Stratford is committed to building a culture where difference is valued.  The more inclusive we are, the better our work will be on behalf of the community we serve. We are committed to continuously improving our systems, policies and practices to remove barriers, promote respect and ensure our employees, in all their diversity, can succeed. We encourage and welcome qualified applicants with a diverse range of perspectives, skills and lived experiences to apply.   

Accommodations are available for people with disabilities throughout all stages of the recruitment process.  Applicants should make their needs known in advance.

While we appreciate all applications received, only those selected for an interview will be contacted.

Personal information collected in response to this advertisement is collected under the authority of the Municipal Act, 2001 to determine eligibility for employment with the City of Stratford.  Please direct inquiries to the Human Resources Department at 519-271-0250 x 336.

Human Resources Department 

City Hall, P.O. Box 818

Stratford, ON N5A 6W1